Our website address is: http://theexchangechurch.com.au

The Exchange Church


Eastcoast Church International (hereafter referred to as The Exchange Church ) considers any information you share with us to be private.

Looking after your personal information is something we value as an organisation and we hope you feel confident that any information you share with us will be looked after and safely used. This policy is about how we collect, use, share, disclose and store your details. The Exchange Church supports responsible and transparent handling of your information and respects an individual’s right to know how we will use it.

The Exchange Church is operated by trading as The Exchange  Church. Within Australia our processing and retention of personal information is governed by the Privacy Act 1988 (Privacy Act) and the Australian Privacy Principles contained in

the Information Privacy Act 2009 (Qld) and the Privacy Amendment (Enhancing Privacy Protection) Act 2012.If there are any terms in this privacy policy that you do not agree with, please discontinue use of our sites or services.

Depending in which country you live, if you give us your personal information, our privacy practices may vary to reflect local and legal requirements.

Who we are

The Exchange Church is a not for profit church that exists to fulfil its mandate to ‘unmistakably influence this world for good and for God.”

Our office is situated in Brisbane Australia at PO BOX 306, INDOOROOPILLY, QLD 4068.

Our phone number is +61 (07) 3378 2390
Our email address is admin@theexchangechurch.com.au
Our ABN is 855-587-266-88

What information we collect

If you give us your personal information we will comply with the Australian Privacy Principles as amended from time to time. These principles include:

● how we collect your personal information;

● how we use or disclose it;

● how we maintain it;

● our transparency with it;

● how you can access and correct your data;

● your right to anonymity; and

● transborder data flows.

The personal information we collect depends on the context of your interaction with us, the method of interaction, the choices you make and the products and features you use.

The personal information we collect from you may include:

● your title, name, email address, home address or phone number and special dates such as birthdays and anniversaries;

● your spouse or family details if you have registered together for an event and/or your children for any reason;

● information you provide us with if you are applying to volunteer or work for The Exchange  Church or register for one of our courses or events;

● other types of personal information including which small group in the church you belong to, church or small group attendance, details of pastoral contacts, significant events such as dates of salvation, water baptism and course completions; or

● financial information such as donation history and your bank details.We only collect relevant information we need for church purposes and to pastorally care for you. If you have given us your personal information that is of a sensitive nature then we will only lawfully keep and store this information about you if you are a church member or potential member and this information is needed for church purposes and pastoral caring for you. Some examples of sensitive information include: if you provide us with a prayer request, if you have a criminal record, your racial or ethnic origin, information about your health, your philosophical beliefs, your financial circumstances and pastoral care matters.

Users can visit the The Exchange  website without revealing who they are or other personal information unless they place an order, donate or provide us with information in some way. Please be aware of our cookies policy below. The Exchange  will not collect any personal information about visitors to the website except when they knowingly provide it.

If you become a regular donor, or are a sponsor, or a volunteer making a payment to The Exchange , or purchase something from our online stores, we partner with third party service providers to manage these initial and/or ongoing payments. If you are a regular donor, you may at any time stop or amend these payments by contacting us at the details below.

In certain situations we may be unable to provide you with access to some of our services or the assistance you have requested if you do not provide us with certain information. However, in such cases all available avenues will be exhausted in order to accommodate your needs prior to such a denial.

Information from other sources. We may from time to time hear about you from other public sources such as public databases or social media platforms (such as Facebook) as well as from other third parties. For example we may find out more about you from your social media profile; information that you have chosen to make public. This information may be kept and stored if it relates to church purposes and pastorally caring for you.

Video/Photographs Images of individuals in photographs or film are treated as personal informationunder the Privacy Act where the person’s identity is clear or can reasonably be

worked out from that image. However, The Exchange upholds that all photographs and video footage of individuals will be used solely for church related purposes including at times promotion.

Both video and still photography are an active part of the church life, activities and services. The Exchange  uses video and still photography for church related purposes or

promotions. In accordance with the privacy act an individual’s consent will be sought

if the photograph or video records sensitive information about the individual. Where practically possible The Exchange  will seek the consent of individuals in other cases.

If you would like to have a video or still image removed from any material, please contact us using the contact details set out below.

How we collect your information

Directly from you You may give us information either in writing or orally:

● to indicate your interest in some activity of church life where you consent to be

contacted by The Exchange ;

● when you attend a group or church service;

● when you contact us by means such as email, text, letter or phone;

● when you engage in informal meetings with staff and volunteers;

● when you book or attend an event or program;

● when you volunteer or work for us; or

● when you purchase good or services through our website or directly from a

The Exchange  Location and you provide credit or debit card details. Through cookies when you visit our site Our website, like many others, stores and retrieves information on your browser using cookies. “Cookies” are small text files that are placed on your computer in order to identify your Web browser and the activities of your computer on our Websites and other Websites.

We use cookies and the preferences they store in order to make your online browsing an easier and more enjoyable and personalised experience. In using the The Exchange  website, you will be asked to give consent for us to set cookies on your computer. If you do not wish to accept cookies from us, you can opt out of the statement that will appear when you landed on our site. You can also, at any time, change your browser setting to prevent cookies being set. If you choose to change your settings, you may find that certain functions and features will not work as intended on the Services.

If you want to learn more about the general uses of cookies, please visit



Where consented or permitted, your personal information is shared with The Exchange who may process your data for necessary purposes. We will always tell you where practical, why we’re collecting your personal information and for what purpose at the point of collection.

How we use your information

The Exchange  will only use your personal details in ways that you would expect and are necessary or otherwise as set out in this Privacy Policy. We are lawful, fair and transparent with your data. Please note we only use your personal information to pastorally care for you and to improve our service as a church through our legitimate role as a registered charitable and Christian religious body. We won’t give your personal information to anyone else without first asking for your implicit consent, unless we have to by law. We will use your personal information for the following reasons:

● to provide adequate pastoral care as a member or potential member of

The Exchange ;

● to establish and maintain your involvement with The Exchange , including providing you with birthday cards, newsletters and invitations to special events;

● to provide the products or services you asked us about;

● to answer your inquiry;

● to register you for events, conferences or promotions;

● to assist us to make The Exchange ‘s sites, services and products more valuable to our community;

● to manage our employees, volunteers, interns and students;

● to fundraise for various parts of The Exchange ;

● to process donations and related legal rights and obligations;

● to record and acknowledge any donation;

● for direct marketing of products or services and to keep you informed of our ongoing activities, updates, news, campaigns and appeals;

● to work with third parties who assist us to operate The Exchange  and provide the products or services you have requested, such as religious education instructors, catering and event coordinators, promotions companies, transport providers, health care providers, website hosts and IT consultants, and our professional advisers such as consultants, lawyers and accountants. In some circumstances we may need to disclose sensitive information about you to third parties as part of the services you have requested in order to complete your request.

● For the different parts of The Exchange  to enable the development and

promotion of other products and services and to improve our general ability to assist Church attendees and the wider community.

We may need to contact you if we suspect that unlawful activity or misconduct of a serious nature that relates to our functions or activities has been, is being or may have happened. We will get in contact with you within 72 hours of knowing something

has occurred.

Removing yourself from hearing from us

We will always give you an option to remove yourself from our lists when we send you marketing or newsletter emails. If you do not wish to hear from us, you can tell us when you provide us with your data. If we contact you in this way without obtaining your prior consent, we will provide you with the opportunity to decline any further promotional communications. You can remove your consent by contacting us at the details below or opt out at any time from our emails.

What we will not do with your informationThe information we collect is used only for the purpose we have indicated. We do not and will not:

● sell, trade or rent personal information about you to any other party outside of

The Exchange

● record credit card information you may supply us with for the purposes of making a one off purchase or transaction. All sensitive information such as credit card numbers will be responsibly destroyed after the transaction has been completed

● pass on your personal information to anyone unless we are legally bound to do so under any federal or state laws and

● process your personal data for other purposes that are not in line with why we collected it in the first place

Who gets to see your information. Because we treat your personal information with the utmost respect, we only allow those who ‘need to know’, see it, that is the volunteers and staff of The Exchange  whose task it is to process your data.

We regularly check that only the right people have access to your data.

Remember, it’s rare, but if we are required by law, we have to share your information with a legal, statutory or regulatory authority.

In any other circumstance, we will only share you data if we have your explicit and informed consent.

Data Storage

Any information you give us may be held on computers at The Exchange  Australian locations and servers based in Australia or in physical form in file systems at The Exchange  offices. Personal information is stored on a secure server or in secure files. We use data hosting facilities and third party service providers to assist us with

providing our services. As a result, your personal information may be transferred to, and stored at, a destination outside Australia.

How to access or update your information

You have a right to know what personal information The Exchange  holds about you. We may take steps to verify your identity before making changes to your information. However, depending on the law of the country in which you are a resident, regarding sharing of your personal information, you can request a copy of any personal data that The Exchange  holds about you in a number of ways:

● by emailing hello@theexchange.com.au

● By phoning +61 (07) 3378 2390

● By writing to The Exchange  Church PO BOX 306, INDOOROOPILLY, QLD 4068

We will provide you with access to your personal information, free of charge, unless we are legally authorised to refuse your request and we will tell you why your request has been denied. We are unable to update your details if you don’t tell us they have changed. After you tell us, we will take all reasonable steps to correct any of your information which is inaccurate, incomplete or out of date. You can tell us to delete your personal information at any time and so long as by law we are allowed to, we will.

If you wish to have your personal information deleted please let us know and if lawfully and practically possible, we will delete all information about you.

How long do we keep your information

We will keep your personal information for as long as it is required and in accordance with the Law and other legal requirements. If you decide you no longer wish to receive communication from us, your information will be archived in a secure area.

Transferring your data

You may wish us to transfer your data from us to another service provider. Just ask. Our response will be determined by the law of the country in which you reside.

Data Controller

Where required to by law, a data protection officer will be designated who is responsible for monitoring compliance with policy legislation of the country in which you reside and makes sure that your personal data is safe and secure.


The Exchange  will take reasonable steps, using appropriate technical measures, to protect any personal information from unauthorised or unlawful processing, against accidental loss, destruction or damage.

We have put in place security measures to protect the personal information that we hold from unauthorised access, improper use, alteration, unlawful or accidental destruction or loss, including password protected access. We make sure that only

those with express permission have access to your data.

It is not possible to guarantee the security of information over the internet. Please be aware that The Exchange  cannot be liable for any breach of security unless we have been negligent. Personal information may also be processed by other third parties operating outside Australia who work for us or for one of our partners. This includes Mailchimp which provides email communication services. Our website may contain links to other sites but it does not mean we have any relationship or affiliation with those sites.
We have no control over the privacy practices nor the content, quality, or reliability of these sites. Where you have been given or have chosen log in details enabling you to use any of our online services, including but not limited to our online store, Eventbrite or Elvanto,

The Exchange ’s database system, you are responsible for keeping these logs in details secure.

Any downloads of files from our website are provided at your own risk.

Changes to this Privacy Policy

The Exchange may amend this Privacy Policy from time to time so that it reflects current law. Please check our website regularly to keep up to date with any changes.

Contacting Us

If you would like to contact us about any matter relating to this policy, or about the way we’ve handled your information or if you believe that The Exchange has given away your personal information or has breached this Privacy Policy in any way, then we’d love you to let us know by the following means:

Addressing your enquiry or complaint to the Compliance Officer
email hello@theexchange.com.au
Phone +61 7 3343 8888 or
Address The Exchange Church, PO BOX 306, INDOOROOPILLY, QLD 4068

If you are not satisfied with the response you receive from us, you may contact the Federal Privacy Commissioner in one of the following ways:-

By telephoning 1300 363 992; or by writing to the Director of Complaints, Office of the Federal Privacy Commissioner, GPO Box 5218, Sydney NSW 1042.

If you are a resident of the EU and you believe we are unlawfully processing your

personal information, you have the right to complain. You can find the relevant

supervisory authority here – http://ec.europa.eu/justice/dataprotection/bodies/authorities/index_en.html

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